FAQ

Frequently Asked Questions

Q: How long does shipping take?
A: Most orders arrive within 3–10 business days depending on your location and shipping carrier.

Q: When will my order be processed?
A: Orders are usually processed within 1–3 business days after payment confirmation.

Q: Will I receive tracking information?
A: Yes. Tracking information will be sent by email or SMS if available once your order ships.

Q: Do you accept returns?
A: Eligible unused items may be returned within 7 days of delivery. Please review our Return Policy for more information.

Q: How can I contact ChelloHair?
A: You can contact us through our website contact page.

Q: Are your products suitable for all hair types?
A: Our products are selected to support different hair textures and hair care routines.