Return Policy

Return Policy

At ChelloHair, customer satisfaction is important to us.

Returns:
We accept returns within 7 days of delivery for eligible items in unused and original condition.

Non-Returnable Items:
For hygiene and safety reasons, some beauty and personal care products may not be eligible for return once opened or used.

Damaged or Incorrect Orders:
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Refunds:
Approved refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping Costs:
Original shipping fees are non-refundable unless the return is due to our error.

Contact:
For return questions or support, please contact us through our website.

Thank you for shopping with ChelloHair.